Data deletion
This English version is provided for convenience; the Portuguese version prevails.
Summary: anyone can request deletion of their data by writing to dpo@fieli.app. We confirm receipt immediately, reply within 15 days and delete the data from systems in use within that period; encrypted backups expire within 90 days and are not used for any other purpose. If you connected a social network, you can also revoke access on the platform itself, following the steps below.
If you connected a Facebook or Instagram account
- Facebook: go to Settings & privacy > Settings > Apps and websites, select Fieli’s app and click Remove.
- Instagram: go to Settings > Apps and websites, select Fieli’s app and click Remove.
- To also delete the data we have already received, write to dpo@fieli.app with the subject “Data deletion — Meta”. We delete the access tokens, identifiers and cached data of the account.
Removing the app on Meta stops access immediately, but does not delete your account in Fieli’s product: for that, also follow “If you are a customer”.
If you connected a YouTube channel
Revoke access at myaccount.google.com/permissions or disconnect the channel in the product. YouTube data deletion requests are completed in systems in use within 7 days, and YouTube data stored by the product is refreshed or deleted within 30 days.
If you connected TikTok or LinkedIn
- TikTok: remove the app in Settings and privacy > Security > Manage app permissions, or disconnect in the product.
- LinkedIn: remove the app in Settings > Data privacy > Permitted services, or disconnect in the product. LinkedIn data is deleted within 10 days.
If you are a customer
You can delete data and close the account in the product itself or ask the Data Protection Officer. After closure, there are 30 days to export the data; it is then deleted within 90 days, including backups. If you prefer, ask for immediate deletion without waiting for the export period.
If you use the Fieli Club app
In the Fieli Club app, Fieli is the controller of your account. To delete it, open the app and tap Account > Delete account, or write to dpo@fieli.app with the subject “Data deletion — Fieli Club”. Deletion is done with anonymization, within 15 days. The balances and history of each loyalty program belong to the merchant that offers it; to delete them, also ask the merchant.
If you are a customer of a company that uses Fieli
When a company uses our products to talk to you, that company is the controller of your data and decides about it. Contact it first. If you contact us, we will forward the request to the company and support it in handling the request (LGPD, arts. 18, §6, and 39).
How to ask
Write to dpo@fieli.app with:
- the subject “Data deletion — product name”;
- your name and the e-mail or phone number linked to the data;
- if possible, the related account or company.
We will only ask for the minimum needed to confirm the request is yours.
Deadlines
- Confirmation: immediate.
- Completion: within 15 days (LGPD, art. 19); YouTube within 7 days; LinkedIn within 10 days.
- We inform the providers with whom the data was shared about the deletion (LGPD, art. 18, §6).
What we keep and why
Some data must be kept even after the request, for the periods set by law (LGPD, art. 16):
- access logs, for 6 months (Brazilian Internet Civil Framework, art. 15);
- proof of consent and a minimal record of the contract, for the time needed to exercise legal rights;
- data required by legal or tax obligations.
This data is blocked for any other use and deleted at the end of the period.
If you disagree with the answer
You may petition Brazil’s National Data Protection Agency (ANPD) (LGPD, art. 18, §1).
José Tenório Abs Jr. · dpo@fieli.app
Channel for data subjects and for Brazil's National Data Protection Agency (ANPD).